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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Ciera Edison

June 17, 2026

5  out of  5
rating by Ciera Edison
"Saw the booth at Bark in the Park. Talked to an agate named Paige for a while about policies and she was so knowledgeable! She was also so friendly and informative I look forward to working with her in the future."
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Kristen Wilson

June 2, 2026

5  out of  5
rating by Kristen Wilson
"I never post or review anywhere because I don't like having a social media presence. But just had an insurance review with Kelly at this office - and she helped us with an insurance review that led to a lot of increased coverage for a negligible increase in cost. We've had State Farm for decades. This office is always helpful. And can't say enough good things about Kelly."
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Tia

April 9, 2026

5  out of  5
rating by Tia
"My fiancé and I are looking to purchase a home in beautiful Anacortes and called State Farm's Heather Ladd Office there in town. I spoke with Kelly and she was so gracious and knowledgeable. She was able to answer all of my fiancé's questions. This will be our first purchase, and she created a sense of peace and calmness that she and her team will take excellent care of all our insurance needs. She not only discussed our home purchase but made some wonderful recommendations about Life Insurance to cover the mortgage which we did not even think of or shall I say even know about. We will definitely be calling Kelly back when we find our family home this spring. I don't often do Google reviews but the interaction we had in speaking with Amanda to then be transferred to our new agent Kelly was nothing but 5 STAR, seamless, prompt and very courteous! Top Notch Agency for sure."
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KandCfamily

April 9, 2026

5  out of  5
rating by KandCfamily
"Heather Ladd agency is the best. They are all so professional, welcoming and great to work with. Kelly has walked me through all my policies and cared enough about me and my family she even protected us with life insurance. She helped me to protect my family and gave me peace of mind knowing if something happens to me my family will be taken care of. The entire team is wonderful. So thankful I found this office and group of agents at Stare Farm The Heather Ladd Agency! HIGHLY RECOMMEND! 🫶"
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Jenelle Rodriguez

April 8, 2026

5  out of  5
rating by Jenelle Rodriguez
"Paige was amazing and wonderful! I had an exceptional experience working with Paige. She was professional, knowledgeable, and took the time to thoroughly explain every detail of my auto policy options. I highly appreciate her expertise and will certainly be recommending her services to others.""
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Fernando

April 8, 2026

5  out of  5
rating by Fernando
"Paige was great to work with! She helped walk me through my auto policy and made sure I understood all my options. She was friendly, patient, and made the whole process smooth. Definitely recommend!"
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john warum

March 28, 2026

5  out of  5
rating by john warum
"Just quick note to pass along my compliments for the great job Paige Harris has done for me to aid in answering my questions regarding new billing rates pertaining to a change in my car being insured by State Farm. Yay Paige."
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Carrie Apple

March 18, 2026

5  out of  5
rating by Carrie Apple
"Thank you for your timely help whenever I need it."
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Gil Urena

February 14, 2026

5  out of  5
rating by Gil Urena
"the girl in front, Paige talked me through different insurances then helped direct me to an insurance agent to help me figure out which one would work best for me and my family very thankful for her help"
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Mariah Haney

February 3, 2026

5  out of  5
rating by Mariah Haney
"Working with Heather Ladd and her team was a breeze! She made the insurance process for our new Airbnb smooth and stress-free. From day one, her industry knowledge and clear explanations helped us select the best policy easily. Her team was just as great—quick, knowledgeable, and super helpful. If you want an agent who truly goes the extra mile, Heather is your gal!"
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Not Disclosed

February 3, 2026

1  out of  5
rating by Not Disclosed
"Wish I could recommend the Anacortes State Farm office, but the difficulty in getting questions answered and calls returned is ridiculous. So much so, that I'm taking my business to another nearby State Farm office."
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Isabelle Ivankovich

January 30, 2026

5  out of  5
rating by Isabelle Ivankovich
"Heather Ladd and her State Farm team have been incredible to work with. Heather took the time to walk us through business insurance, car insurance, and now life insurance in a way that felt clear, thoughtful, and never overwhelming. She’s exceptionally knowledgeable, but what really sets her apart is how approachable and patient she is—no pressure, no jargon, just genuine guidance tailored to our needs. Every step felt intentional and well explained, which gave us a lot of confidence in our decisions. It’s rare to find someone who combines professionalism with such a personal touch. We trust Heather completely and couldn’t recommend her more highly to anyone looking for an advisor who truly has your best interests in mind"
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K Black

January 20, 2026

5  out of  5
rating by K Black
"Heather & team are amazing! Incredibly knowledgeable, professional, and go above and beyond for their customers. I HIGHLY recommend using them for any of your insurance needs!"
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Luke Busby

January 16, 2026

5  out of  5
rating by Luke Busby
"Heather Ladd’s State Farm team truly goes above and beyond. From the start, they made the whole experience feel personal and tailored to what I actually needed. Heather took the time to do real research ahead of our meeting and came prepared with thoughtful recommendations for a coverage plan that made sense for my situation.

And on a human level, the experience was just awesome — I was welcomed in with a latte and a granola, which was exactly the pick-me-up I needed that day. The entire team is incredibly warm and welcoming, and it genuinely made a difference. Highly recommend!"
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Rachel Muntean

January 16, 2026

5  out of  5
rating by Rachel Muntean
"I transfer ALL of my vehicles, my homes, and my motorcycle over to Heather. Her and her staff were so helpful and the prices and coverage was much better than the company I was with. Very much so recommend going here for any insurance needs you have!"
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Steve Garza

January 14, 2026

5  out of  5
rating by Steve Garza
"Just wanted to give thanks to Paige for explaining everything I needed to know to get some insurance on my automobile, she was super nice and was ready for any questions I had.
Thank you Paige helping me decide to get insurance thru your company"
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August Garza

January 2, 2026

5  out of  5
rating by August Garza
"I just want to thank Paige for helping me learn about insurance! Asked for quotes and what would work best for me, she gave so much detail in what my price range would be. Thank you Paige, you’re awesome!!"
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Becah Fratianni

December 27, 2025

5  out of  5
rating by Becah Fratianni
"Really excited to have Nicole Schmidt back at State Farm!"
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Heather Koegel

December 26, 2025

5  out of  5
rating by Heather Koegel
"I’ve had nothing but wonderful experiences with every interaction that I’ve had with this office. I have not only my auto and trailer insurance thru them but also have had home and property policies. Every agent I’ve worked with is knowledgeable and an experienced in their field and truly a pleasure to work with. I highly recommend them for any of your insurance needs."
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Mark n Shar

December 26, 2025

5  out of  5
rating by Mark n Shar
"State Farm Anacortes is an excellent office with very professional staff. They now have Nicole back… the BEST agent in Washington! Knowledge, smart, kind and Fantastic to work with. Highly recommended!"
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Electra Garza

December 18, 2025

5  out of  5
rating by Electra Garza
"i’ve been looking into switching insurances for both renters and auto. i assumed it would be a lot of work, math and honestly too many policies to go through but their employee was so helpful. Paige made it easy and helped me understand everything without making me feel dumb. i left the phone call more comfortable and excited; ready to speak with an agent. Highly recommend going here if the rest of the employees are like her every customer is in good hands!"
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Clair Garza

December 9, 2025

5  out of  5
rating by Clair Garza
"My initial call left me feeling overwhelmed & not really sure of what to do. However the experience was immediately brightened when I spoke to Paige. She was incredibly kind & professional, making me feel comfortable asking even the most simplest questions. Paige's friendly demeanor & willingness to patiently explain everything was fantastic. Her efforts to make complex topic easy to understand & i truly appreciate her positive attitude!!"
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riley harris

December 5, 2025

5  out of  5
rating by riley harris
"I called about auto insurance and Paige was so helpful with helping me figure out all my questions about switching over."
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Norm Zimlich

November 7, 2025

5  out of  5
rating by Norm Zimlich
"My web inquiry was answered immediately by a call from State Farm Agent Heather Ladd, who impressed me with her familiarity with our nearby island neighborhood. Account Manager Kelly Bowden followed up with me to promptly complete Homeowners, Auto, and Personal Articles policies with which we are very pleased. These professional, knowledgeable, talented, and personable ladies are true gems in the Northwest local insurance world."
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Amy Crickenberger Oeth

November 4, 2025

5  out of  5
rating by Amy Crickenberger Oeth
"Heather is so kind and extremely helpful - she helped us add renters insurance to an existing out of state umbrella policy and went above and beyond by handling the communication with our other State Farm agent. I'd 100% recommend her to anyone looking for someone to help with insurance coverage of any kind - top notch!"