State Farm® Insurance Agent Heather Ladd

"Excellent customer service. Staff is polite, knowledgeable, and very willing to help. Very nice to work with human beings and not be cycled through on-line customer service."

"Heather and her team are not only very professional and personable, they are also, perhaps more importantly, very knowledgeable and responsive. They speak from knowledge and experience and if they don’t know the answer to a question they research and get you the answer. We have found them extremely helpful. Furthermore, it’s wonderful to be able to make an appointment and speak to someone face to face."

"We had flooding in our first floor bathroom and family room. Roots Water Restoration was a company that was noted as one who would come to the San Juan Islands to do remediation work. Thank you! Roots was top notch and saved us from needing to contact multiple companies to find out who would come to the San Juans. Roots was awesome to work with! Broni came out the same day we called (to the San Juans!!) Professional staff who know what they are doing, show up as promised, and super nice to boot."

"I’ve used State Farm as my insurance carrier for over forty years and have always been very satisfied with their service and products. The Anacortes office changed owners in the recent past and is currently owned by Heather Ladd. She and her staff have been superb in meeting all of my insurance needs and have made several cost saving suggestions. I highly recommend her and her office."

"So far, so great. Just switched to this agency after a 65% increase with Allstate with no claims. My current agent hasn’t returned my call after a week so I went shopping and stumbled upon Heather Ladd’s agency and State Farm. From the time Ted answered the phone (he was immediately likeable) to being transferred to Kelly (who I’ve come to adore), everyone has been knowledgeable and helpful and more importantly, responsive. Return calls have been made when promised, coverages and procedures explained clearly, communication via phone, email and text have been prompt and clearly explained. We’re off to a roaring good start. And a lesson for agencies who don’t call their clients back when they call asking for answers about a 65% rate increase, take care of your clients or someone else will. Thank you, Kelly! You’re great!"

"We met with Heather for our first time since the change in ownership from Michael Mast. We could not have been more pleased with her professionalism, knowledge and approach in getting to know my husband and I and seeking to understand our concerns and to review our insurance coverages. If you haven’t had a chance to get to know her yet we couldn’t recommend her more. So glad to see her at the helm of this great office! Thank you Heather and although you’ve been here a year, welcome to Anacortes!"

"Heather has done a fantastic job since taking over the reigns of this office. The entire staff is professional and helpful while they genuinely look after their clients best interest. It can become overwhelming to decide which coverage is best for your family, but with Heathers knowledge and professionalism, they have made it an easy process!"

"I had the pleasure of working with Ted Tucker the other day. I had some questions as to my coverage and costs. Working with Ted was a wonderful experience. He is quite knowledgeable, quick to help, and pleasant to work with."

"My agent, Ted Tacker was pleasant, knowledgeable and a joy to work with. The entire office was friendly and welcoming."

"Ted was amazing. Very patient and kind and knowledgeable. Would definitely recommend to friends and family."

"Thank you for referring Roots Water Restoration to us for water damage that occurred due to a sudden dishwasher leak. The crew was very professional and expedient, and took great care when placing equipment in our home."

"I worked with Ted who was honest, responsive, and got me better rates than my other carrier. Definitely recommend"

"Super helpful team!! I really felt, specifically, Ted was fighting for me! Thanks so much!!"

"Great customer service from Ted very knowledgeable and friendly, highly recommend"

"Found a great deal for me with State Farm"

"Ted helped me find better coverages for both my auto and renters policies! He made it very easy and I’m looking forward to exploring other options and policies with them too."

"Helpful staff"

"Was a real confidence boost to meet a reliable representative for my accounts. Both informative and enjoyable, which is a good thing. Best I can do is recommend you highly for all aspects/ range of financial concerns."

"Thanks so much for all the help! You guys are amazing, no one better in the area!"

"I was delighted to work with Ted at State Farm both face to face and over the phone. His knowledge and expertise was not only appreciated but essential with choosing the perfect policy. I highly recommend Heather Ladd’s team if you’re in the market for insurance.Their personal touch and breadth of knowledge provided me with the needed security."

"I recently transferred my policies to Heather Ladd's office. We have been with State Farm Insurance for years and hold a variety of polices including Homeowners, and 3 Car Insurance policies. It was so easy to transfer from our previous office to Heather's. After the transfer to her office, Heather brought to our attention that the previous office had mis-informed us on a few things that we had added thinking that they were for something we needed. We did not need them after all for our situation and she saved us some money! We are very thankful for Heather's knowledge. The people in her office that I have worked with are easy to get a hold of and wonderful to work with. I highly recommend Heather and her office!"

"Great experience. Everyone was knowledgeable and I was well informed prior to making decisions"

"Heather & her team are amazing - they know what they're doing and can handle ANY question you throw their way. Life insurance was, honestly, incredibly confusing for me. Heather took the time to understand my situation and explain to me the options I had available. I feel like my family is taken care of, regardless of what happens - and I know that Heather and her team will help with whatever comes up along the journey."

"Heather and her staff are the best!"

"Heather is a true professional. She is a caring and experienced agent!"